Refund policy

Honeybee Arts To Go! — Refund & Exchange Policy

Effective Date: October 22, 2026

At Honeybee Arts To Go!, we carefully prepare each order to ensure you receive the correct painting kits and supplies. We want every customer to have a positive experience and will work promptly to resolve any issues with incorrect, damaged, defective, or missing items.

All Sales Are Final

Because our painting kits and pre-drawn canvases are prepared to order, all sales are final, except in cases involving incorrect, damaged, defective, or missing items, or where otherwise required by applicable law.

We do not accept returns, exchanges, or refunds for:

  • Changes of mind or personal preferences

  • Incorrect painting designs or kit options selected by the customer

  • Unused items that were correctly fulfilled

  • Scheduling changes or event cancellations

  • Custom painting designs or personalized artwork once production has begun

Our DIY painting kits are self-guided and include a finished painting reference. Video tutorials and live instruction are not included. Live virtual painting experiences are booked separately and are subject to their applicable booking and cancellation terms.

Exchanges for Incorrect Items

If you receive an incorrect item, such as the wrong painting design, canvas, kit type, or supplies, we will gladly arrange an exchange at no additional cost to you.

To qualify for an exchange:

  • Contact us within 7 days of delivery. Customers must report incorrect items within seven days of delivery. Once an exchange is approved, we will provide a prepaid return shipping label and instructions, including the deadline for returning the incorrect item.

  • The item must be unused, in new condition, and free from damage caused after delivery.

  • All original components and supplies must be included.

  • Provide your order number and clear photographs of the incorrect item.

Once your request is reviewed and approved, we will provide return instructions and arrange for the correct item to be sent.

Honeybee Arts To Go! will cover all return and replacement shipping costs for exchanges resulting from an error on our part. Customers will not be responsible for additional shipping charges when we have shipped an incorrect item.

Please do not return merchandise before contacting us and receiving return instructions.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing components, please email us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the affected items and packaging, where applicable.

Depending on the circumstances, we may provide:

  • A replacement item or painting kit

  • Missing or damaged components

  • An exchange

  • A refund or store credit, when appropriate

We will cover reasonable replacement or return shipping costs for verified fulfillment errors, damaged merchandise, or defective products.

For items that arrived damaged or defective, the unused and new-condition requirement does not prevent you from reporting the problem or receiving a remedy required by applicable law.

Custom Painting Orders

Custom painting designs and personalized products are created specifically for each customer.

Once custom artwork or production has begun, these orders are generally non-refundable and cannot be exchanged for changes in preference or design direction.

If a custom item arrives incorrect, damaged, or defective, please contact us so we can review the issue and determine an appropriate resolution.

Order Changes and Cancellations

Orders are prepared promptly, and changes or cancellations cannot be guaranteed once processing begins.

If you need to make a correction, please contact us as soon as possible after placing your order. We will accommodate requests when possible, provided preparation or production has not already begun.

Shipping and Delivery Issues

We are not responsible for carrier delays, severe weather, or incorrect delivery addresses provided during checkout.

However, we will assist customers in investigating lost, delayed, or misdelivered packages whenever possible.

Orders returned because of an incorrect or incomplete address supplied by the customer may require additional shipping charges before reshipment.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Your Legal Rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable federal or state law.

Contact Us

For questions, exchanges, or order-related concerns, please contact:

Honeybee Arts To Go!

Email: info@honeybee-arts.org

Website: https://shop.honeybee-arts.org

Please include your order number and a brief explanation of your request so we can assist you as efficiently as possible.