Refund policy

Refund Policy

Effective date: September 3, 2026

All Sales Are Final

Because Honeybee Arts To Go! kits are made to order and include prepared art materials, we do not accept returns or exchanges and do not offer refunds for change of mind, scheduling changes, unused supplies, color preferences, or failure to use included instruction. Digital tutorials, instruction access, custom artwork, and virtual services are also non-refundable once purchased.

For kit options that include a video tutorial, the private tutorial link is emailed only after delivery of the physical kit has been confirmed. Video access is not provided at purchase or shipment. Once video tutorial access has been delivered, that digital access cannot be returned, revoked, or refunded separately.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, email info@honeybee-arts.org within 7 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. We will review the claim and, when verified, provide an appropriate replacement, missing component, store credit, or other remedy required by applicable law.

Shipping Problems

We are not responsible for delays caused by carriers, weather, incorrect addresses supplied by the customer, or events outside our reasonable control. Contact us promptly if tracking shows a delivery problem so we can help investigate with the carrier. Orders returned because of an incorrect or incomplete address may require payment of additional shipping charges before reshipment.

Cancellations

Orders begin processing quickly and cannot be canceled once preparation has started. Contact us immediately after ordering if you made an error; we will help when possible but cannot guarantee a change or cancellation.